WHAT IS YOUR SHARED SERVICES PERSONA?

There is no one size fits all for shared services models. Nor is moving up a maturity curve necessarily within the reach of all shared services operations. Each enterprise has unique business conditions, organizational realities and experience with shared services models. It is impossible to design and implement a model that the organization can effectively adopt without understanding the complexity of forces that influence success or failure.

This survey—the first of its kind—matches the characteristics that describe the enterprise and the current state of its shared services with four distinct shared services personae---the Landlord, the Servant, the Consolidator and the Integrator--to suggest what is optimum for success.

What’s possible within your organization’s context? Because you have elected to attend the session “GBS and Shared Services—what’s right for your organization” at Deloitte’s 2017 GBS, Shared Services and BPO conference, you have the opportunity to contribute to the research on the topic by participating in a survey that suggests your unique shared services personae.